PRIVACY STATEMENT

At Pama Media and Information Technology Co., Ltd (hereafter referred to as "Pama", "we", "our"), we respect and are committed to protecting the privacy of our customers. We understand that personal information is an important asset and must be strictly protected.

This statement is intended to help you understand how we collect, use, share, and protect personal information when you access and use the website or online services provided by Pama.

Pama only collects personal information with the user's voluntary consent and uses it for the purposes notified. We do not sell, share, or disclose personal information to any third party without the user's explicit consent or requests from authorized agencies as prescribed by law.

We apply appropriate technical and management measures to protect personal data from unauthorized access, loss, or misuse.

By accessing the website or using Pama's services, you understand and agree to the content stated in this Information Privacy Policy. If you have any questions about privacy, please feel free to contact us according to the information at the end of this document.

1. Purpose and Scope of Application

This Information Privacy Policy stipulates how Pama Media and Information Technology Co., Ltd collects, uses, stores, shares, and protects user personal information when accessing and using our website.

This policy applies to all users accessing the website, registering accounts, using services, or interacting with Pama through the online platform.

2. Types of Information Collected

We may collect the following types of information:

2.1. Personal Information

Includes but is not limited to:

• Full name, email address, phone number, job title, workplace
• Login account information (if any): username, password
• Payment information (if any): account number, transaction information
• Feedback content, support requests, or other information proactively provided by users

2.2. Technical Information and Usage Data

• IP address, browser type, operating system, access device
• Cookies and user behavior data on the website (if using analytics tools)

3. Purpose of Information Use

User information is collected and used for the following purposes:

• Providing services, products, and technical support on request
• Sending notifications related to accounts, policy updates, services
• Improving user experience and optimizing website content
• Complying with legal requirements from authorized state agencies
• Preventing fraud and enhancing system security

4. Methods of Information Collection

We collect information through the following methods:

• Information voluntarily provided by users when registering, contacting, or requesting support
• Automatically recording technical information when users access the website
• Through analytics tools (if integrated, e.g., Google Analytics)

5. Information Storage Duration

• Personal information is stored for the necessary period to achieve the above purposes, or as required by law.
• Users may request to delete their information at any time by contacting us via the information provided in section 9 below.

6. Personal Information Security

We commit to:

• Applying appropriate technical and administrative measures to protect information from unauthorized access, loss, or unintended disclosure.
• Limiting information access rights to authorized employees and partners with legitimate needs.

However, no system is absolutely safe. We cannot guarantee complete security and are not responsible for unintended unauthorized accesses beyond reasonable control.

7. Sharing Information with Third Parties

We do not share users' personal information with third parties, unless:

• There is explicit user consent
• For fulfilling contract or service purposes (e.g., shipping, payment partners...)
• To comply with requests from authorized state agencies as prescribed by law
• For fraud prevention or to protect the legitimate rights of Pama and users

8. User Rights Regarding Personal Data

Users have the following rights:

• Request to view, edit, update, or delete personal information
• Withdraw consent for the collection, use of information (if any)
• Complain if they believe their privacy rights have been violated

All requests will be addressed within a reasonable time and in compliance with current legal regulations.

9. Policy Changes

Pama may adjust this Policy from time to time to comply with changes in law or company operations. The updated version will be posted on the website and effective from the date of announcement.

10. Contact

For any questions or requests related to the Information Privacy Policy, please contact:

Pama Media and Information Technology Co., Ltd
📍 Address: 15th Floor, Century Tower, 458 Minh Khai, Vinh Tuy Ward, Hai Ba Trung District, Hanoi 
📞 Phone: 024 3513 1399
📧 Email: info@pama.com.vn
🌐 Website: https://pama.com.vn